Legal

Privacy Policy

Last Updated: July 2026

1. Introduction

Panamera Chauffeurs ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or engage our chauffeur services. By using our website or booking our services, you agree to the terms set out in this Privacy Policy.

2. Information We Collect

Personal Information (Lawful basis: contract performance — necessary to fulfil your booking)

Full name.
Email address.
Telephone number.
Pickup and drop-off locations.
Booking details and journey requirements.

Payment Information

Payments are processed by Stripe. We do not store full credit or debit card details on our servers.

Technical Information (Lawful basis: legitimate interest — necessary for security, fraud prevention and service improvement)

IP address (collected server-side for booking rate-limiting and fraud prevention).
Browser type and version.
Device information.
Pages visited and date/time of access (only if analytics consent is given — see Section 7).

Communications

We may retain records of emails, telephone conversations, WhatsApp messages, social media enquiries, and customer feedback.

3. How We Use Your Information

Process and manage bookings (contract performance).
Provide chauffeur services (contract performance).
Respond to enquiries (contract performance / legitimate interest).
Send booking confirmations and updates (contract performance).
Process payments via Stripe (contract performance / legal obligation).
Improve our website and services (legitimate interest).
Maintain security and prevent fraud, including booking rate-limiting (legitimate interest).
Meet legal and tax obligations (legal obligation).
Send promotional communications where you have opted in (consent).

4. Location Data

In order to provide our services, we collect pickup and destination information supplied by customers. Where available, GPS and mapping services may be used to assist with route planning and journey management.

5. Sharing Your Information

We do not sell your personal information. We share data only with the following service providers, each acting as a data processor under contract with us:

Supabase — database hosting and booking management (data stored in the EU/US, protected by standard contractual clauses).
Stripe — payment processing. Card details are handled entirely by Stripe and never reach our servers.
EmailJS — transactional email delivery (booking confirmations and status updates).
Geoapify — address autocomplete and mapping services for pickup/drop-off locations.
Vercel — website hosting and optional analytics (only if you consent to analytics cookies).
Instagram (Meta) — social media link only; no data is shared with Meta through our website.

We may also share information with law enforcement or regulatory authorities where required by law.

6. Marketing Communications

We may occasionally send promotional offers, news or updates regarding our services. You may unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.

7. Cookies

Our website uses the following cookies:

Essential cookies — required for the website to function (e.g. session state). These cannot be disabled.
Analytics cookies (Vercel Web Analytics) — help us understand how visitors use our site. These are only loaded if you accept them via the cookie consent banner. No personal data is shared with third parties through analytics.

You can change your cookie preferences at any time by clicking "Cookie Settings" in the website footer. You may also disable cookies through your browser settings, although some parts of the website may not function correctly.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil bookings, meet legal and tax obligations, resolve disputes, enforce our agreements and maintain business records. Information that is no longer required will be securely deleted or anonymised.

9. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure. Despite our efforts, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Third-Party Services

Our website contains links to third-party platforms (Instagram) and uses the third-party services listed in Section 5. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies directly.

11. CCTV and Vehicle Recording Systems

For safety, security and insurance purposes, vehicles may be equipped with dashcams or recording devices. Recordings may be retained and disclosed where necessary to investigate incidents, handle insurance claims, protect passengers and drivers, or comply with legal obligations.

12. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion of your information.
Restrict or object to processing.
Withdraw consent where applicable.
Request transfer of your information to another provider.
Lodge a complaint with the Information Commissioner's Office (ICO).

13. Exercising Your Rights

To exercise any of the rights listed above, please contact us at talal@panamerachauffeurs.com or call +44 749 575 0422. We will respond to all legitimate requests within one month. We may ask you to verify your identity before processing your request.

14. Children's Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page and become effective immediately upon posting.

16. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, contact us at:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

This Privacy Policy is governed by the laws of England and Wales and is intended to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.