Terms & Conditions

1. Services

Panamera Chauffeurs provides professional chauffeur-driven transportation services, including but not limited to:

• Airport transfers.
• Corporate travel.
• Special occasions.
• Custom experiences.
• Media events.
• Hourly hire and bespoke journeys.

All services are subject to availability.

2. Bookings

• Bookings may be made through our website, telephone, email, WhatsApp or social media channels.
• We recommend that bookings are made at least 24 hours before the scheduled pickup time. For long-distance journeys, custom experiences, and media events, we recommend at least 48 hours' notice.
• Shorter-notice bookings are welcome and will be accommodated wherever possible, subject to availability.
• A booking is only confirmed once confirmation has been provided by Panamera Chauffeurs.
• We reserve the right to decline or cancel bookings at our discretion.

3. Service Area and Journey Distance

• Panamera Chauffeurs is based in London. Our primary service area covers Greater London and the surrounding Home Counties.
• Long-distance journeys across mainland UK — including Manchester and the North West — are available subject to availability, advance notice, and any applicable minimum charge (see Quotations and Pricing).
• Journeys outside mainland UK, or requiring sea crossings or the Channel Tunnel, are not offered unless expressly agreed in writing prior to booking.
• There is no fixed maximum journey distance; however, all journeys are subject to availability, driver working-hours regulations, and safety requirements. Extended itineraries may require scheduled rest breaks, an overnight allowance, or division across multiple days, which will be agreed and priced prior to confirmation.
• One-way long-distance journeys may be priced to include the vehicle's return mileage.
• Quotations are based on the pickup location, drop-off location, and itinerary provided at the time of booking. Deviations, additional stops, or extra mileage are chargeable in accordance with the Quotations and Pricing section.

4. Quotations and Pricing

• All prices are quoted in Pounds Sterling (£).
• Prices are subject to change without notice until a booking has been confirmed.
• Quotations are based on the information provided by the customer.
• Additional charges may apply for: extra mileage, waiting time, changes to the itinerary, additional stops, road tolls, parking or congestion charges, excessive cleaning, and special requests.

Minimum Charge

Certain services are subject to a minimum charge. The applicable minimum charge will be determined based on the service requested, date, time, location, distance, and operational requirements.

Any minimum charge will be communicated to the customer prior to confirmation of the booking.

Panamera Chauffeurs reserves the right to waive, vary, or offer discounted rates at its sole discretion. Any such variation or discount shall apply only to the specific booking concerned and shall not create any entitlement or expectation in relation to future bookings.

5. Payment

• Payment terms will be agreed at the time of booking.
• We reserve the right to request a deposit or full payment in advance.
• Accepted payment methods may include bank transfer, debit cards, credit cards and cash.
• Failure to make payment may result in cancellation of the booking.

6. Cancellation Policy

Customer Cancellations

• Cancellations made more than 48 hours before the scheduled pickup time may receive a full refund.
• Cancellations made within 24–48 hours may incur a charge of up to 50% of the booking value.
• Cancellations made less than 24 hours before pickup may be non-refundable.

Company Cancellations

In the unlikely event that Panamera Chauffeurs is unable to fulfil a confirmed booking, we will notify the customer at the earliest opportunity and use reasonable endeavours to arrange a suitable alternative. Where no alternative can be provided, in all circumstances, our liability shall not exceed the total amount paid by the customer for the affected booking.

7. Waiting Time

Airport Transfers

• Flight arrival times are monitored where flight information has been provided.
• A complimentary waiting period may be provided at our discretion.
• Additional waiting time may be charged thereafter.

Non-Airport Pickups

• A reasonable complimentary waiting period may be provided.
• Additional waiting time may be charged in increments determined by Panamera Chauffeurs.

8. Changes to Bookings

Changes requested by the customer are subject to availability and may result in additional charges. We reserve the right to amend pricing where significant changes to the journey are requested.

9. Passenger Conduct

Passengers are expected to behave respectfully and responsibly. We reserve the right to terminate a journey without refund if passengers:

• Act aggressively or abusively.
• Endanger the driver or other road users.
• Consume illegal substances.
• Cause damage to the vehicle.
• Engage in unlawful conduct.

Any costs arising from such behaviour may be charged to the customer.

10. Vehicle Damage and Cleaning

Customers are responsible for any damage caused to the vehicle by themselves or their passengers. Additional charges may apply for interior or exterior damage, excessive cleaning, spillages, smoking-related damage, or vomit and bodily fluids. Repair and cleaning costs may be recovered from the customer.

11. Smoking, Vaping and Alcohol

Smoking and vaping are strictly prohibited inside the vehicle. Alcohol may only be consumed where permitted by law and with the driver's consent. Illegal substances are strictly prohibited.

12. Luggage

Passengers are responsible for ensuring that luggage and personal belongings are suitable for the vehicle booked. While reasonable care will be taken, Panamera Chauffeurs accepts no responsibility for lost property, damaged luggage, or personal belongings left inside the vehicle.

13. Child Seats

Where legally required, suitable child seats must be provided or requested in advance. Availability of child seats cannot be guaranteed unless agreed prior to the journey.

14. Delays and Force Majeure

Panamera Chauffeurs shall not be liable for delays or failure to perform services caused by circumstances beyond our reasonable control, including severe weather, road traffic accidents, road closures, mechanical breakdowns, acts of God, industrial action, government restrictions, or public emergencies. In such circumstances, we will make reasonable efforts to minimise disruption.

15. Vehicle Substitution

We reserve the right to provide an alternative vehicle of equal or greater standard where necessary due to maintenance, breakdown, operational requirements or circumstances beyond our control.

16. Limitation of Liability

To the maximum extent permitted by law, Panamera Chauffeurs shall not be liable for indirect or consequential losses, loss of profits or business opportunities, missed flights or appointments resulting from circumstances beyond our control, or delays caused by traffic or events outside our reasonable control. Our total liability shall not exceed the amount paid for the booking. Nothing in these Terms excludes liability for death or personal injury caused by negligence.

17. Lost Property

Any property found in our vehicles will be retained for a reasonable period. Where possible, efforts will be made to contact the owner. Return or delivery of lost items may be subject to an administration or postage charge. Contact us via email: talal@panamerachauffeurs.com

18. Privacy

Personal information provided to us will be handled in accordance with our Privacy Policy.

19. Intellectual Property

All content on our website, including logos, images, branding and written material, remains the property of Panamera Chauffeurs and may not be reproduced without prior written consent.

20. Website Use

Users must not attempt to interfere with the operation of the website, upload malicious content, use the website for unlawful purposes, or attempt unauthorised access to systems or data.

21. Amendments

Panamera Chauffeurs reserves the right to amend these Terms and Conditions from time to time. Updated versions may be published on the website and, where applicable, will govern future bookings made after their publication. Existing confirmed bookings will remain subject to the Terms and Conditions in force at the time of booking, unless otherwise agreed.

22. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

23. Contact Information

• Email: talal@panamerachauffeurs.com
• Telephone: +44 749 575 0422
• Instagram: @panamerachauffers